Refund policy
RETURN & REFUND POLICY
Last Updated: July 8, 2026
We want you to feel confident when ordering from NUVELL. If something isn’t right, our support team is here to help.
30-DAY RETURN WINDOW
Eligible items may be requested for return within 30 days of confirmed delivery.
To begin a return request, contact NUVELL Customer Support before sending any item back.
Contact:
[INSERT YOUR SUPPORT EMAIL]
Please include:
• Your full name
• Order number
• Email address used at checkout
• Reason for the return request
RETURN ELIGIBILITY
To be eligible for a return, the item must generally be:
• Unworn
• Unused
• Free from damage caused after delivery
• Returned with applicable original packaging
• Returned with included components and accessories
• In a condition suitable for inspection
Items showing signs of wear, misuse, alteration, intentional damage, improper care, or missing components may be ineligible for return or refund.
RETURN AUTHORIZATION
Please contact NUVELL before mailing a return.
Returns sent without following the return instructions provided by our support team may experience delays or may not be accepted.
RETURN SHIPPING
Unless the return is due to a verified NUVELL fulfillment error, incorrect item, or qualifying defect, customers are responsible for return shipping costs.
Original shipping charges are generally non-refundable unless required by applicable law or otherwise approved by NUVELL.
We strongly recommend using a trackable shipping service for returns.
REFUNDS
Once an eligible returned item is received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be issued to the original payment method.
Please allow additional time for your bank, card issuer, or payment provider to process and post the refund after it has been issued.
DAMAGED OR INCORRECT ITEMS
If you believe you received a damaged or incorrect item, contact NUVELL Customer Support as soon as possible.
Please include:
• Your order number
• A clear description of the issue
• Clear photographs of the item
• Clear photographs of the packaging when relevant
Our team will review the information and determine the appropriate next steps.
EXCHANGES
If you need a different size or variation, contact Customer Support. Exchange availability depends on current inventory and product eligibility.
NON-RETURNABLE ITEMS
The following may be ineligible for return where permitted by applicable law:
• Items marked Final Sale
• Personalized or customized items
• Items damaged through misuse or improper care
• Items showing significant signs of wear
• Items returned outside the eligible return window
• Items missing required components or packaging
CANCELLATIONS
If you need to request an order cancellation, contact us immediately.
Because orders may enter preparation after payment confirmation, cancellation requests cannot be guaranteed once processing has begun.
24/7 CUSTOMER SUPPORT
NUVELL Customer Support is available 24/7.
Contact:
[INSERT YOUR SUPPORT EMAIL]
Luxury Arrives.